FAQ

​​​​Frequently Asked Questions

 Feel free to email or call us should you not find the answer to your question below. Our contact information can be found on the home page.​



How far in advance do I need to make a reservation? We recommend placing a reservation as soon as you make your travel plans. Once you are in Orlando, our drivers are on-call and available to you anytime with a quick phone call. Reservations are always recommended, but we can work with short notice as well.



How do I make a Reservation with Rose N Pearl Transportation? The easiest way is to use our Reservations page,       Alternatively, you can call 1(407)720-2853 to book your Reservation.



Is there a charge for a car seat? Car seats are complimentary and most drivers have them. However, we recommend that you request one at the time of your reservation to ensure that your driver arrives prepared. If you need more than one car seat, you MUST book it in advance since no drivers carry more than one car seat.



What payment methods do you accept? We accept Visa, MasterCard, Discover, and American Express, PayPal, Cash. 



​What is the customary driver gratuity (tip)? A customary gratuity for excellent service is 20%.



Where can you drive me? We can drive you to anywhere you wish to go in Florida. Out of town trips must be prepaid to the driver before departure.



​Can you drive me multiple places in a day? Yes, Our drivers are at your service for medical appointments, shopping, beach day, a night on the town, and much more.


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What are your rates? Are there any hidden charges? 
All of our rates include all fees so there are no hidden charges. Driver gratuity is at your discretion or you can choose to pre-tip when you reserve. 



What if my flight gets delayed? Will I still be picked up? Our drivers track your flight every fifteen minutes to ensure you are picked up regardless if your flight should come in early or late.



What if my flight gets delayed? Will I still be picked up? Our drivers track your flight every fifteen minutes to ensure you are picked up regardless if your flight should come in early or late.



What if my flight gets cancelled? If we see that your flight has been cancelled we will attempt to call you for your new flight number. Please call us as soon as possible so we can start tracking your new flight. If you cannot call us before boarding a new flight, call us as soon as you arrive so a driver can be immediately dispatched